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Privacy Statement

We are committed to respecting and protecting your privacy.

The purpose of this privacy statement is to inform you about the type of information that we gather about you when you visit our Site, how we may use that information and whether we give it to anyone. It also informs you of the choices you have regarding our use of, and your ability to correct, that information. We reserve the right to change this Statement from time to time, so please check back periodically.

The Statement will explain the following:

What personally identifiable information is collected on this site?

Visitors may supply personally identifiable information (such as name, address or telephone numbers) for various purposes on this site. These purposes include registering to receive e-mail newsletters, requesting further information about our products, or simply asking a question about RadioTrader.

RadioTrader does not collect personal information from you unless you provide it to us. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.

How is it used?

When you supply information about yourself for a specific purpose (registering, asking for advice, making an enquiry), we use the information for that purpose only.

Our primary goal in collecting other information from you (for example by way of cookies see below) is so that we can provide you with a smooth, efficient and customised experience. It allows us to provide services and features that most likely meet your needs, and helps us to customise our service and the Site to make your browsing experience easier.

From time to time we may also use your information to contact you for market research or to provide you with information we think would be of interest.

Changes of use of data

Should any material changes be made to the ways in which we use personally identifiable information, we'll take commercially reasonable measures to obtain e-mail consent from you. We will also post the changes to our use of personally identifiable information on our site at least 30 days prior to a change.

Security

We have taken various steps to put in place security measures to protect this Site from loss, misuse and alteration of information. Our security measures meet or exceed all industry standards for the protection of personally identifiable information.

Personally identifiable information is only accessed by employees on a "need to know" basis. All employees must go through privacy training upon starting with Radio Trader.

Choice/Opt-out

If you have registered to receive e-mail communications from us and later change your mind, you may contact us to have your name removed from our distribution lists.

You have the following options to do this:

you can send an e-mail to info@radiotrader.co.uk

Correct/Update

If you would like to verify the data we have received from you or to make corrections to it, you may contact us directly at the e-mail and postal addresses provided above.

What anonymous information is collected on this site?

Anonymous information is collected for every visitor viewing this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor's identity.

How does this site use cookies and other data collection devices?

We automatically track information based upon your behaviour on our site using cookies and other devices. Cookies are small files placed on your hard drive that collects information (usually anonymous information as mentioned above) and assists us in providing you with a customised service. We also offer certain features that are only available through the use of a cookie (for example we use cookies to assist with the login procedure to our site).

This site does not use cookies to:

  • Provide information to advertisers
  • Count the number of unique visitors to a page
  • Recognise when a user has returned to a site to adjust content

You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site.

This site may contain links to other Web sites. Please note that when you click on one of these links, you are entering another site for which we are in no way responsible. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

We use e-mail links located on this site to allow you to contact us directly via e-mail. We use the information provided in your e-mail to respond to your questions or comments. We may also store your comments for future reference. Your personal information is never shared with third parties.

Legal Disclaimer

If required by Law agencies we may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the law or comply with legal process served on RadioTrader.

Data Protection Act 1998

We are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Data Protection Commissioner.

For further information please see our Terms and Conditions.

General Data Protection Regulation - GDPR

This Privacy Notice tells you what to expect in relation to information about your organisation and its employees, which is collected, handled and processed by RadioTrader. We acknowledge and agree that any personal data of yours that we handle will be processed in accordance with all applicable data protection laws in force in the UK. Currently, the Data Protection Act 1998 applies but with effect from 25 May 2018, the General Data Protection Regulations (“GDPR”) will come into force, which will change the law.

How we use the information?

The information is collected for the sole purpose of performing our duties as your Two Way Radio Communications Supplier and therefore we have a legitimate interest in recording and retaining this information for as long as is reasonable and for as long as we have an obligation to assist you with your radio communication requirements and provide you with our products and support/services. We do not sell or share your personal information with any marketing organisations and information such as email addresses or contact telephone numbers will only ever be shared with third party support providers when there is an explicit requirement to provide you with Technical support and only with your consent. This will be written consent and may be in the form of an email or our Data Transfer Consent Form (DP01).

How do we hold the information?

All contract data and personal data is stored in our ProAct Database backed up by Management Information System (MIS). This is a secure database which is held on a physical server located at our business address in the UK. Our off-site backup is done automatically every night and is stored in a data centre located in the UK and all local and backup data is encrypted using 256bit Encryption. We also have contact information stored in our email system which is Microsoft Office 365 and this data is held in UK based data centres. Microsoft’s Privacy Statement says that we, remain the sole owner of the data held in Office 365: we retain the rights, title, and interest in the data we store on their servers. It is Microsoft’s policy not to mine data for advertising purposes or to use the data except for the purposes consistent with providing cloud productivity services.

What information do we hold?

As part of our normal business operation and performing our contractual role as your Radio Communications provider, we do record and hold information relating to your business and also individuals that are employed by your business, some of this will be classed as “personal data”. The following information is typically held:

  • Business Data
  • Business Name
  • Business Address
  • Business Telephone Number
  • Business Email Address
  • Business Industry Category
  • Business Web Address
  • Contact Email Address
  • Contact Job Title
  • Contact Telephone Number
  • Contact Mobile Phone Number
  • Product Manufacturer / Type
  • Accounts Contact Details
  • Main Contact Name
  • Ofcom License Details

Software Systems

Records of software systems in use by the business that we either support directly or act as first line support for a third-party provider, will be held. Those third-party providers that have a contractual agreement directly with you will be responsible for providing compliance information directly to you and not through Radio Trader.

Information stored relating to the business software may include the following:

  • Users Real Name
  • System Username
  • System Password
  • Support Providers Telephone Number
  • Support Providers Mobile Phone Number
  • Support Providers Email Address
  • Support Providers Mobile Telephone Number
  • Serial Number/Activation Code/License Key
  • Registration Date
  • Personal data held in contact records or email may include:
  • User Real Name
  • Job Title
  • Email Address
  • Mobile Telephone Number
  • Support Provider

Information Security

RadioTrader has an Information Security Policy and the policy’s goal is to protect the organisation’s information assets and those of its customers which it handles against all internal, external, deliberate or accidental threats.

RadioTrader is committed to ensuring the continuity of its business and to minimize the risk of damage by preventing security incidents and reducing the potential impact. It is also committed to achieving continuous improvements in its information security management systems.

Under this policy:

Objectives will be set and reviewed through a formal Management Review process under Board-level leadership:

  • Information will be protected against any unauthorised access
  • Confidentiality of information will be assured
  • Integrity of information will be maintained
  • Availability of information for business processes will be maintained
  • Legislative and regulatory requirements will be met
  • Business continuity plans are in place, maintained and tested
  • Information security training will be available to employees
  • All or actual or suspected information security breaches will be reported to the Data Protection Co-ordinator and will be thoroughly investigated
  • Procedures exist to support the policy including virus control measures, passwords and continuity plans.

Everyone is responsible for information security within the company, specifically;

  • The Company Directors are responsible for maintaining the policy and providing support and advice during its implementation
  • All managers are directly responsible for implementing the policy and ensuring staff compliance in their respective departments
  • Compliance with the Information Security Policy is mandatory.

Security Audits and Penetration Testing

Independent security audits and penetration testing of our IT Subcontractor Datasol Ltd remote support systems are conducted on a regular basis. In general, security reports reveal that the systems Datasol Ltd use are providing a high level of security.

Removal of data off your site

In cases where our IT Infrastructure equipment cannot be repaired on-site and it is necessary to transfer the equipment to our subcontractor’s offices in Prescot, then procedures are in place to ensure that the equipment is kept safe and secure in our quarantine area in-line with our Information Security Policy. A Data Removal Form (DP03) will be completed and must be signed by an authorised member of staff.

Remote Access

In cases where our IT Subcontractor must connect to a computer in our organisation to conduct remote support, we will use a hosted remote support application called ISL. This software is used by banks, government bodies and global brands and has one of the highest levels of security in the remote support software industry.

We address remote desktop security very seriously. This is our remote desktop security policy in short: industry standard (SSL) security technologies are used to protect data transfer; RSA 1024/2048/4096- Bit Public/Private Key Exchange is used to negotiate symmetrical AES 256-Bit end-to-end encryption.

Data Destruction

When equipment is to be scrapped or decommissioned and the equipment contains magnetic or digital media that contains data, then the destruction of the equipment will be carried out in a controlled manner and a certificate of Disposal will be issued. A Data Destruction Form (DP04) will be completed and must be signed by an authorised member of staff.

You’re Rights

You currently have the right at any time to ask for a copy of the information we hold about your organisation or an individual within your organisation. If you would like to make a request for information then please email info@radiotrader.co.uk. In addition to right of access, when GDPR comes in to force, you will also have the following rights:
Erasure, restriction of processing, objection and data portability.

Retention of your data

Your data will be retained for no longer than is necessary and in accordance with our Data Retention Policy.

Withdrawal of Consent

If you have provided us your consent to process your data, for the purpose of using our services then you have the right to withdraw this at any time. In order to do so you should contact us by emailing info@radiotrader.co.uk

Concerns

If you have any concerns about the way we are collecting or using your personal data then you should raise your concern with us in the first instance or directly to the Information Commissioners Office at http://ico.org.uk/concerns.

Contact

Please address any questions, comments and request regarding our data processing practices to our Data Protection Co-ordinator at the following email address: info@radiotrader.co.uk

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